Creating Chat Templates

Sujan Deswal Updated by Sujan Deswal

A chat template is a canned response i.e. a pre-written quick reply to common questions that you can use to save time while responding to a live chat.

Whenever you’re added to a Hiver chat inbox, a menu option “Chat templates” also appears in the left-side panel of Gmail.

To create chat templates:

  1. Click on “Chat templates” option in the left-side menu panel of Gmail.
  2. You will see a list of existing chat templates (if any).
  3. To create a new chat template, click on “Create chat template” button (highlighted in blue) on the right corner of the screen.
  4. A new dialogue box will appear. Fill in the fields for -
    1. “Template name”: a name that you can use to differentiate between
    2. “Content”: the text of the canned response
  5. Finish by clicking the “Create template” button. You will now see your new template added to the list of chat templates.

How did we do?

Editing/Deleting Chat Templates


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